PLEASE FAMILIARISE YOURSELF WITH OUR FAQS & REMEMBER…
Anyone aged 17 & under will need to be accompanied by a responsible adult (18yrs +) when entering the festival site and you may be asked to prove your age. A photocopy or picture of a passport will be accepted.
No glass allowed. Only alcohol purchased within the festival site can be consumed.
Strobe lighting and smoke effects may be used at the festival.
To ensure that everybody enjoys a good view of the stages, please do not bring gazebos, umbrellas of any size or other objects that may obscure the stage areas. Barbecues, garden flares and fireworks are also not permitted.
Prolonged exposure to amplified sound may cause permanent hearing damage, please protect your ears and especially those of young children. Visit actiononhearingloss.org.uk to find out how to safeguard against hearing loss.
We’re really happy to be able to hold the festival at Sefton Park and our aim is to leave it as beautiful as we found it. We’d be grateful if you would help us achieve this by putting your litter in the bin, leaving the park and surrounding streets just as you found them and respecting any wildlife you come across.
No animals other than assistance dogs are allowed.
There will be a number of cash machines on site.
Due to legal artist performance rights and royalty obligations, no video or audio recording equipment or any camera, which is over 35mm or with a detachable lens, is permitted into the festival site. You will not be allowed to enter the site if you bring equipment that, at the discretion of our security, infringes these rules.
At the end of your evening please follow the directions of the stewards and event staff.
Please email us on firstname.lastname@example.org where we will be happy to help answer any other questions you may have.
- Cream Classical In The Park is an 18 & over event. Please bring valid photo ID as Challenge 21 will be in operation.
- Only 1 bag, no bigger than an A4 piece of paper, is permitted on site.
- The on site Box Office will be open from 12:00 and close at 19:00.
- No SLR cameras are allowed on site.
- No food or drink can be brought into Cream Classical In The Park.
- There will be no parking around Sefton Park during the event, so we kindly ask you not to drive in.
- We advise people to use public transport and the return shuttle bus when travelling to and from the event.
- On Saturday 18 July, a Shuttle Bus Service will be available to take festival-goers back into Liverpool city centre. You can catch the Shuttle Bus at Croxteth Gate (near to the Hallmark Hotel) and it will drop you off at Great Charlotte Street (by Lime Street Station) in the city centre. This service will cost £3pp and will be in operation from 21:45.
- There are no pass outs at Cream Classical in the Park. If you have a ticket and you leave the event site you WILL NOT BE ALLOWED TO RE-ENTER.
- Any lost property handed in will be taken to the WELCOME HUB at the festival. After the festival has finished you can contact LIMF at email@example.com with ‘Lost Property’ in the subject header to see if your property was found.
- Lost property will be kept for a maximum of 8 weeks after the festival finishes. Any non-collected items will be donated to the Lord Mayor’s Charity or nominated charity of Liverpool City Council.
- We strongly recommend customers do not bring camping chairs into Cream Classical In The Park. Due to the stringent searches in place, this will delay access into the event.
- No umbrellas of any size are allowed to be brought into the event.
- An empty refillable water bottle can be brought on site. Water is available at the bars to refill.
If you have selected to receive your tickets by post, your order will be sent at least two weeks before the festival. If you have not received them please call Ticket Quarter on 0344 8000 410.
If you have selected to receive e-tickets, you will find a PDF document attached to the BOTTOM of your booking confirmation. You can either download and print the PDF or show the barcode from your smart phone. To avoid queues, please ensure you have downloaded the PDF prior to arriving to the festival and have it ready to show box office staff. Please note that presenting your booking confirmation alone will not allow you entry into the festival.
For an additional fee of £2.55 per person you can opt for a physical ticket, which will be posted to you ahead of the festival.
If you have not received your booking confirmation, please be sure to check your junk folder. If it is not there, please call Ticket Quarter on 0344 8000 410 and an advisor will be happy to help.
If you have any other questions relating to the ticket you have purchased, please email the Customer Services Team at Ticket Quarter on firstname.lastname@example.org or call 0344 8000 410.
LIMF is a credible music festival and one of the highlights in Liverpool’s calendar of events. With recent government cuts, Liverpool City Council simply can’t continue to fund it in its entirety.
By ticketing the event it allows us to off-set some of the costs of staging this fantastic festival. Paying between £11 and £26 for nine hours of live music, performed by a top quality line up means that without a doubt LIMF remains one of best value music festivals in the UK.
We realise some people may be disappointed that the festival is no longer free, but we hope you understand that we have to think differently about how we stage events if they are to continue.
Those in receipt of a ‘Residents Letter’ ahead of the festival, will be eligible to a limited number of tickets. These will be available to claim in person at the M&S Bank Arena Box Office on Friday 3 July from 09:00 until 18:00 and if there are any left following that, Friday 10 July from 09:00 until 18:00 only.
You will be asked for proof of address AND photo ID when claiming your ticket at the box office.
Tickets will be allocated on a first come, first served basis and will be limited to four Standard Admission tickets per household. At least one person claiming these tickets needs to be a responsible adult aged 18+. Remember children aged 12 & under go FREE and these tickets can be ordered at the same time as collecting the Standard Admission tickets.
Yes. There will be two entry points into LIMF this year and everyone entering the festival site will need a ticket.
Our priority has always been to make LIMF a safe and enjoyable festival for everyone. Fencing the site this year means that we can carry out bag searches when necessary and restrict alcohol brought in from outside to reduce the potential for anti-social behaviour.
All children aged 12 and under can enter the festival for FREE, but will still need a ticket and have to be accompanied by a responsible adult (18yrs +). Anyone aged 13 and over will need to buy a Standard Admission Ticket.
Issuing tickets allows us to monitor how many people are entering the festival site so we don’t exceed our license agreement.
Anyone aged 17 & under will need to be accompanied by a responsible adult (18yrs +) at all times when entering
No. Any person who has bought a ticket or who is eligible to a FREE ticket will be issued with an e-ticket. You will need to bring this e-ticket with you on the day so it can be scanned and for you to gain entry into the festival.
Any person who has purchased a VIP ticket will be given a wristband after their e-ticket has been scanned on the day.
For an additional fee of £2.55 per person you can opt for a physical ticket, which will be posted to you ahead of the festival.
Unfortunately not. Once you leave the festival site you will not be allowed back in.
Yes, if we still have availability.
Standard Admission Ticket Walk Up (ages 13+): £11* per person
Children’s Ticket Walk Up (ages 12 & under): FREE**
VIP Ticket Walk Up (ages 18+): £26*
Cash or card payments will be accepted to purchase your ticket.
**All children require a ticket to gain entry into the festival. Tickets are limited to four children per adult (18yrs +). Anyone aged 17 & under will need to be accompanied by a responsible adult (18yrs +).
Saturday 18 July: 12:00 – 19:00
Sunday 19 July: 12:00 – 19:00
Unfortunately not, tickets are non-transferable.
Unfortunately not. Any alcoholic drinks brought to the festival will be confiscated on entry. There will be plenty of bars on site offering competitively priced alcoholic drinks.
All stalls selling alcohol will be operating a strict Challenge 21 policy. If you are lucky enough to look 21 or younger, please make sure that you bring an acceptable form of identification, which includes:
- An in date photographic driver’s license or provisional licence
- A valid passport (not a photocopy) – out of date passports will NOT be accepted
- A Proof of Age Standards Scheme Card (showing the PASS hologram).
Anyone found to be using identification that is not their own will result in the identification being confiscated and possible prosecution for both the owner and the individual fraudulently attempting to use it. On the spot checks will be in operation across the site for the duration of the festival so keep your identification on you at all times until you have been verified by a member of the Challenge 21 team.
Any open containers of alcohol will need to be disposed of before leaving the site.
We are a family friendly event and our priority is to make it safe and enjoyable for everyone. There will be plenty of concessions at the festival if you wish to buy an alcoholic drink on the day.
Alcoholic drinks will be competitively priced and listed nearer to the festival weekend.
There will be a wide selection of delicious culinary delights and drinks to choose from around the festival site. You can, however, bring your own food and any unopened soft drinks (water, fizzy pop, fruit juice) should you wish to.
Bag searches will take place, which may mean a delay in gaining entry into the festival. Any opened drink containers will be confiscated on entry.
Please leave your BBQ’s at home.
No. Any person found to be in possession of unlawful drugs will be denied entry into the festival. Unlawful drugs will be confiscated and handed to the on-site police.
Yes, disabled toilets will be located within the main festival area as well as the VIP area.
Yes, an accessible viewing platform will be situated in the CENTRAL STAGE area and will be available on a first come, first served basis.
Blue badge parking will be available on Aigburth Drive past Croxteth Gate on a limited first come, first served basis.
Only assistance dogs are allowed into the festival site.
VIP tickets are available for attendees aged 18 and over. Anyone under the age of 18 will not be permitted to enter the VIP area.
When you have purchased your ticket, you will be issued with an e-ticket, which you will need to bring with you on the day. Once your e-ticket has been scanned, it will be exchanged for a wristband. Wristbands need to be worn at all times to give you access to the VIP area.
Lost wristbands will not be replaced and are the sole responsibility of the buyer.
The VIP area is located to the right of the CENTRAL STAGE area only.
No just the area to the right of the CENTRAL STAGE only.
Sunday: 12:00 – 21:00
Absolutely, just make sure you keep your wristband on and you can gain access to the VIP area during the opening times.
We have limited the number of tickets for sale to make sure your experience is the best it can be!
There may be times when the bars and loos are busy meaning a short wait whilst queuing.
From big-name brands to quirky independents, posh hostels to luxury hotels, city-centre boltholes to country mansions, Liverpool city region has it all when it comes to places to stay. Whether you choose a hotel, B&B, serviced apartment or hostel, you’ll be sure of a warm welcome.
Book your accommodation via visitliverpool.com for some of the best room rates around.
Campervans, motor-homes, caravans, camping tents, trailer tents or anything else that can be attached and transported by a car or other motor vehicles, are not permitted to be situated or located anywhere within the festival site or its grounds as all overnight stays are prohibited.
No parking is available in the area surrounding the park, with the exception of limited disabled parking bays, which can be accessed via Croxteth Gate, allocated on a first come first served basis. We strongly urge you to use the local public transport links. St Michael’s Train station is the nearest to the park, but more detailed travel information can be found at merseytravel.gov.uk.
If you fancy coming to the festival by bike then why not download a copy of Liverpool’s cycle map, which shows the nearest cycle parking to the park. See liverpool.gov.uk for more details. If travelling by train or ferry, bikes go free and are welcome on both.
Not got a bike? Then why not take advantage of the citybike hire facility where you can sign up, collect and drop off a bike at any one of the on-street stations. Its self-service, so no booking is needed – just turn up and go. See citybikeliverpool.co.uk for more details.
Please remember though if you are travelling by bike to wear bright clothing and use bike lights if you are heading home after dark.
Please dress for the weather, bring appropriate footwear and clothing for an outdoor event, including warm clothing for the evening. Don’t forget to bring plenty of sunscreen if it’s sunny!
Seating is only provided within the VIP area on a first come first served basis and you are welcome to bring along folding picnic chairs or blankets.
No glass is permitted within the festival site and will be confiscated if found, so please ensure any food or soft drinks brought to the park are in a plastic container.
The festival is a safe, family-friendly site with a dedicated welfare area at Croxteth Gate. However, we must be clear children remain the responsibility of their parents and guardians and not the festival – please keep an eye on your little ones. The lost children meeting point is situated at the entrance point next to the WELCOME HUB at Croxteth Gate.
We will also have a scheme this year, where young children can have a wristband placed on their wrist with the mobile number of the adult accompanying them. This will enable us to quickly contact you should you become separated from your child.
Any lost property handed in will be taken to the WELCOME HUB at the festival. After the festival has finished you can contact us to see if your property was found by emailing us here with the subject header ‘Lost Property’. Lost property will be kept for a maximum of 8 weeks after the festival finishes. Any non-collected items will be donated to the Lord Mayor’s Charity or nominated charity of Liverpool City Council.
Enquiries after the event regarding lost property should be directed to email@example.com.
Yes absolutely! There will be baby-changing facilities within the festival site.
Look for a security person or medic who will be able to help or direct you to where you need to be. The main first aid post will be situated at the entrance point close to the WELCOME HUB at Croxteth Gate. There will also be first aiders situated at each of the stages and around the festival site.